If cancelled before 12 hours from the journey time, no retention applicable (Free Cancellation).
If cancelled within 12 hours of time from the journey time, 100 % retention applicable (no refund).
EaseMyTrip will not be held responsible for any cancellation or delay of service in case of any natural calamity, agitation or strike, traffic jam or road blockage, etc.
EMT reserves the right to cancel or change the booking of a vehicle at any point.
Any modifications / amendments to the booking are not allowed In the event of cancellation of a cab trip, EMT's liability will be limited only to the extent of refunding the sum paid by the passenger for the price of the e-ticket.
If you want to cancel your cab bookings, then you need to place a cancellation request at Mybookings.EaseMyTrip.com (using desktop/laptop or mobile browser only). Please note that it will be cancelled immediately and a refund will be processed as per the cancellation policy.